Thank you for shopping with Briaralyte. If something about your order isn’t right, please contact us so we can help.
How to Request a Return or Exchange
Email service@Briaralyte.com within 14 days of delivery. Please include your order number, the email address used at checkout, and a brief description of your request. If the item is damaged, defective, or incorrect, photos will help us review the issue.
Please wait for return instructions before sending your package. The address on your original parcel may be a carrier processing center rather than our return facility.
Return Deadline and Item Condition
Once you have contacted us within the 14-day request period, your return must reach our designated return facility within 30 days of delivery.
To qualify, items must be unused, unworn, unwashed, and in their original condition, with all tags, packaging, and accessories included where applicable. You may try on clothing as you would in a store, but returned items must be free of stains, odors, pet hair, alterations, and other signs of use. Shoes must show no signs of outdoor wear.
We inspect returned items before approving a refund, exchange, or store credit.
Items That Cannot Be Returned
We do not accept returns of:
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Cosmetics, earrings, underwear, intimate products, beauty tools, or personal care devices
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Items marked Final Sale or Clearance
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Gift cards
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Items damaged after delivery or returned without required tags, packaging, or accessories
If you receive a defective or incorrect item, please contact us within 14 days of delivery so we can review it.
Refunds and Exchanges
After an eligible return arrives and passes inspection, we aim to process the refund, exchange, or store credit within 7–12 business days. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, the wrong item was sent, or we made an error with the order.
Original shipping charges are non-refundable once an order has shipped, except where applicable law requires otherwise. Please keep your return tracking details until your request is complete.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We can only consider cancellation requests before shipment. Once an order has shipped, please follow the return process above.
A payment processing fee of 12–15% may apply to cancellations before shipment. We will confirm any applicable fee when reviewing your request.
Delivery and Return Issues
Please check your shipping address carefully at checkout and respond promptly to any carrier or customs requests. If a package cannot be delivered, contact us with your order number so we can review the available options.
For customer-arranged returns, we recommend using a tracked shipping service. If a return is lost or damaged in transit, please contact the carrier and share the tracking details with us.
Where Is My Refund?
If you have received a refund confirmation but do not see the funds, please check with your bank or payment provider. If you still need help, email service@Briaralyte.com with your order number.
We may review unusual return activity or returns containing worn, missing, or incorrect items. If you believe we have made a mistake, please contact us so we can investigate.
Thank you for choosing Briaralyte.